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Tax Collector


Tax Collector
Joe G Tedder

Joe G. Tedder was first elected to the position of Tax Collector in 1996 and was subsequently re-elected to the position of Tax Collector in 2000, 2004, 2008, 2012 and 2016. Joe’s past public service includes serving as a Member in the Florida House of Representatives from 1992 through 1996. He is the past President of the Florida Tax Collectors Association and past Chair of the United Way of Central Florida Board of Directors. He is a graduate of Leadership Lakeland Class XIII and Leadership Polk Class I.
For more about Joe, click here

Email: [email protected] | Telephone: (863) 534-4728






Executive Leaders


Chief Deputy Tax Collector & Chief Administrative Officer
Christopher C. Rudolph Jr.

Christopher joined the Tax Collector's Office in December 1996. Christopher directs leadership in the areas of Administrative Resources and Enforcement & Security. Before joining the Tax Collector's Office, Christopher served as Senior Legislative Assistant in the State Representative Office of Joe G. Tedder and, prior to that, served as Licensing Administrator for the Board for Contractors in the Virginia Department of Commerce, as well as having been employed in the defense industry. Christopher previously held the position of Senior Director in the Tax Collector's Office. Christopher has a Master of Arts degree and a Bachelor of Arts degree in Political Science from the University of West Florida. Christopher is a Certified Florida Collector Assistant (CFCA), a Certified Business Tax Official (CBTO), and a Certified Public Manager (CPM).

Email: [email protected] | Telephone: (863) 534-4749

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Chief Information Officer
Terri-Anne Crawford

Terri-Anne joined the Tax Collector's Office in February 2012. Terri-Anne directs leadership in the areas of Information Technologies Support Services, Application Development and Project Management. Prior to becoming Chief Information Officer in 2014, Terri-Anne was a Director in the Tax Collector's Office. Before joining the Tax Collector’s Office, Terri-Anne was Vice President and Chief Operating Officer of Franwell, Inc. and, prior to that, was a Business IT Manager for Publix Super Markets. Terri-Anne has a Bachelor of Science degree in Business Administration from Florida Southern College, is a Certified Florida Collector Assistant (CFCA), and a Certified Public Manager (CPM).

Email: [email protected] | Telephone: (863) 534-4744

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Chief Operations Officer
Chris Jaramillo

Chris joined the Tax Collector's Office in December 2010. Chris provides leadership in the Service Center Operations. Previously, Chris held the position of Director and Manager in the Tax Collector's Office. Before joining the Tax Collector's Office, Chris was Revenue Verification Manager for the Hard Rock Hotel & Casino. Chris has a Master's degree in Business Administration from the University of South Florida and a Bachelor of Science degree in Sports Management from the University of Texas. Chris is also a Project Management Professional (PMP), Certified Business Tax Official (CBTO), a Certified Florida Collector Assistant (CFCA), and a Certified Public Manager (CPM).

Email: [email protected] | Telephone: (863) 534-4727

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Chief Tax Officer
Teri Anderson

Teri joined the Tax Collector's Office in July 1981. Teri provides leadership in the area of Tax Programs, Technical Processing, and Enforcement & Security. Previously, Teri held the position of Director, Manager, Supervisor, and Staff Member in the Tax Collector's Office. Teri is a graduate of Dale Carnegie Training, is a Certified Florida Collector's Assistant (CFCA), and a Certified Public Manager (CPM).

Email: [email protected] | Telephone: (863) 534-4747

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Chief Human Resource Officer
Lisa Harder

Lisa joined the Tax Collector's Office in August 2011. Lisa provides leadership in the Human Resource and Knowledge Management Departments. Lisa is responsible for developing policy and directing and coordinating human resource activities such as employment, compensation, labor relations, benefits and employee services. Lisa also oversees the administration and development of office knowledge, including the instruction of educational and training programs for staff. Before joining the Tax Collector's Office, Lisa was a Teacher with Polk County Schools. Lisa has a Bachelor of Science degree in Early Childhood Education, and a Master's degree in Reading Education, both from the University of South Florida. Lisa is also a Senior Professional in Human Resources (SPHR), SHRM Certified Professional (SHRM-CP), Certified Public Manager (CPM) and a Certified Florida Collector Assistant (CFCA).

Email: [email protected] | Telephone: (863) 534-4705

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Chief Financial Officer
Ryan Hunt

Ryan joined the Tax Collector’s Office in October 2018. Ryan directs leadership in the area of Finance & Accounting. Before joining the Tax Collector’s Office, Ryan was an Accounting Manager at the Polk County Clerk of Courts and County Comptroller. Prior to that Ryan worked as an auditor at CliftonLarsonAllen, LLP and, prior to that, was a math teacher for the Polk County School Board. Ryan has a Bachelor of Science degree in Accounting from Florida Southern College, a Bachelor of Science degree in Exercise and Sport Sciences/Sports Management from the University of Florida, and a Master of Business Administration degree from Florida Southern College. Ryan is also a Certified Public Accountant (CPA).

Email: [email protected] | Telephone: (863) 534-4724

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Staff Attorney


Attorney
Tineshia Morris

Tineshia joined the Tax Collector’s Office in October 2016. Tineshia directs leadership in Legal Affairs handling all legal and litigation matters including public records requests, contracts, general civil cases, eminent domain, and foreclosure. Tineshia is also responsible for overseeing safety and security concerns at the Tax Collector's Office. Before joining the Tax Collector’s Office, Tineshia was an Assistant Attorney General handling death penalty appeals litigation at the Attorney General’s office in Tallahassee, Florida, and prior to that Tineshia was a prosecutor in Orlando, Florida, with a focus on prosecuting White Collar Crime. Tineshia received her Master of Laws in Taxation from Georgetown University, her Juris Doctor degree from the University of Florida, and her Bachelor and Master’s degree in Accounting from the University of Florida. Tineshia is licensed to practice in the State of Florida, the State of New York, and the District of Columbia.

Email: [email protected] | Telephone:(863)534-4748

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Leaders


Public Engagement Officer
Martha Roe Burke

Martha joined the Tax Collector's Office in March 2005. Martha provides leadership in public engagement, which includes making sure the Tax Collector Office has a systematic approach to organizational performance, accountability, and change management initiatives. Martha serves as the organization’s Records Management Liaison Officer and also oversees internal and external communication strategies, including educational outreach and awareness, such as the Kids Tag Art program and Tourist Development Academy events. Before joining the Tax Collector's Office, Martha worked in the agricultural sciences field, serving as Vice President/Director of Processed Marketing for William G. Roe & Company, and, prior to that, owned and managed Ceres 2000, Inc., a commercial plant tissue culture laboratory. Martha also served on the Florida Citrus Commission as Vice Chairman. Martha has a Bachelor of Science degree in Biology from Florida State University. Martha is a Certified Florida Collector's Assistant (CFCA), Certified Public Records Management Liaison Officer (CPRMLO), Certified Public Manager (CPM), and a Senior Examiner with the Florida Sterling Council.

Email: [email protected] | Telephone: (863) 534-4722

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Bartow Service Center Manager
Julie Daniels

Julie joined the Tax Collector's Office in September 1997. Julie provides leadership in the Bartow Service Center which includes the processing and collection of funds for motor vehicle title and registration transactions, property taxes, county local business taxes,driving licensings, and hunting and fishing licensing. Previously Julie served as the Assistant Manager in the Lakeland office. Julie is a Certified Florida Collector Assistant (CFCA) and Certified Public Manager (CPM).

Email: [email protected] | Telephone: (863)534-4712

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Lake Wales Service Center Manager
Sherry Baker

Sherry joined the Tax Collector's Office in February 1999. Sherry provides leadership in the Lake Wales Service Center which includes the processing and collection of funds for motor vehicle title and registration transactions, property taxes, county local business taxes, driver licensing, and hunting and fishing licensing. Previously, Sherry served as the Manager in the Lakeland Service Center and before that, as Manager in the Bartow Service Center. Sherry is a graduate of Dale Carnegie Training, is a Certified Florida Collector Assistant (CFCA), and Certified Public Manager (CPM).

Email: [email protected] | Telephone: (863)678-4296

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Lakeland Service Center Manager
Tracy Davis

Tracy joined the Tax Collector's Office in January of 2000. Tracy provides leadership in the Lakeland Service Center which includes the processing and collection of funds for motor vehicle title and registration transactions, property taxes,driver licensing, county local business taxes, driver licensing and hunting and fishing licensing. Previously, Tracy served as the manager of the Lake Wales Service Center,and before that, she served as the Assistant Manager in the Lakeland Service Center and a Supervisor in the Bartow Service Center. Tracy is a Certified Florida Collector Assistant (CFCA), and is a Certified Public Supervisor (CPS), is actively pursuing Certified Public Manager (CPM) endorsement.

Email: [email protected] | Telephone: (863)802-6120

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North Ridge Service Center Manager
Gail Stace

Gail joined the Tax Collector's Office in August 1994. Gail provides leadership in the Haines North Ridge Center which includes the processing and collection of funds for motor vehicle title and registration transactions, property taxes, county local business taxes,driving licensing, and hunting and fishing licensing. Gail also oversees hunting and fishing licensing administration for the Tax Collector's Office. Previously, Gail served as the Assistant Manager in the North Ridge office. Gail is a Certified Florida Collector Assistant (CFCA) and a Certified Public Manager (CPM).

Email: [email protected] | Telephone: (863)581-8026

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Tax Programs Manager
Margaret Bolden

Margaret joined the Tax Collector's Office in June 1977. Margaret assists in providing leadership for the Tax Programs Department which includes the administration and collection of current and delinquent ad valorem real estate property taxes and non-ad valorem assessments, as well as installments, partial payments, deferrals, tax certificates, and tax deed applications. Margaret provides additional oversight in the administration and collection of current tangible personal property taxes, county local business taxes and tourist development taxes. Margaret also serves as liaison to the Property Appraiser's Office. Prior to early 2010, Margaret served in various roles involving property tax administration through early 2010, including Supervisor and Staff Member. Margaret is a Certified Florida Collector Assistant (CFCA), and Certified Public Manager (CPM).

Email: [email protected] | Telephone: (863)534-4709

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Information Technologies Support Services Manager
Chris Rose

Chris joined the Tax Collector's Office in November 1999. Chris provides leadership in the Information Technologies Support Services Department for local and wide-area networks, communication systems, system security, and disaster recovery. Chris also oversees network administration and desktop support staff, as well as all networking and hardware projects, and is involved in the development of Department budgeting. Chris has a Comp TIA A+ Certification, Lefthand San Certification, and is a Certified Public Manager (CPM).

Email: [email protected] | Telephone: (863)534-4706

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Information Technologies Application Development Manager
Tim Murphy

Tim joined the Tax Collector's Office in May 2005.Tim provides leadership in the Information Technologies Application Development Department.Tim oversees the application development, and support staff responsible for analysis, design, development and database administration. Tim also leads testing and implementation of business applications software, both in-house developed and vendor supported. Before joining the Tax Collector’s Office, Tim was a programmer for Florida Distillers, and before that, Tim served in the United States Marine Corps. Tim has a Bachelor’s of Science from Everest University and is a Certified Public Manager (CPM).

Email: [email protected] | Telephone: (863)534-4745

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Project Manager
Brandi Haney

Brandi joined the Tax Collector’s Office in August 2015. Brandi provides leadership in Project Management which includes portfolio management, budget management, resource management and coordination, vendor management, and process improvement for the organization’s IT, operational and strategic projects. Before joining the Tax Collector’s Office, Brandi was a Project Manager for Unify Inc. in their Operations and Managed Services Divisions. She has a Bachelor of Arts degree from the University of Central Florida, is a Project Management Institute certified Project Management Professional (PMI-PMP), and holds an Information Technology Infrastructure Library (ITIL) certification.

Email: [email protected] | Telephone: (863)534-4710

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Tax Operations Manager
Lori Bush

Lori joined the Tax Collector's Office in July 1999. Lori currently serves as the Tax Operations Manager. Lori provides leadership for the Tax Operations which includes tax roll conversion, 1099 processing to IRS, installment roll, delinquent roll, tangible roll, and business tax processing, advertising files, and tourist development operational processes. Lori also works closely with Information Technologies and serves as the Subject Matter Expert and Lead Support on systems deployed in the tax and technical processing areas. She began her career in the Bartow Service Center and transitioned into the Tax Department. Before joining the Tax Collector’s Office, Lori served in the United States Navy. Lori is a Certified Public Manager (CPM) and is currently pursuing her degree in Business Administration from Polk State College.

Email: [email protected]| Telephone: (863)534-4740

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Service Center Operations Manager
Amber Davis

Amber Davis joined the Tax Collector’s office in August 2010. Amber currently serves as the Service Center Operations Manager where she provides leadership in the areas of service center business day to day readiness and change management initiatives (development and implementation). She began her career at the Tax Collector’s office as a Customer Service Specialist. From there, she transitioned into our Knowledge Management Department serving as the trainer for vehicle registration services, as well as, business taxes. In March of 2018, she was promoted to Service Center Operations Specialist. Amber is a Certified Public Manager (CPM) and is currently pursuing her Bachelor of Science Degree from Polk State College with a concentration in Public Administration.

Email: [email protected]| Telephone: (863)534-4746 Extn: 5799

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Accounting Manager
Katelyn Zelinko

Katelyn joined the Tax Collector's Office in November 2011. Katelyn provides leadership in the Finance & Accounting Department which processes records and distributes revenue collected on behalf of other entities to appropriate taxing authorities, prepares and files annual financial reports, monitors funds received to ensure that they are collected in accordance with Florida Statutes and applicable state departmental regulations, policies and procedures, as well as county ordinances, and coordinates banking activities, including the electronic transfer of funds and the investment of surplus funds. Prior to early 2019, Katelyn served in various roles in the Finance department, including Senior Accountant and Accountant. Katelyn has a Bachelor of Science degree in Accounting from the University of South Florida. Katelyn is also a Certified Public Manager (CPM).

Email: [email protected]| Telephone: (863)534-4746 Extn: 5736


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Phone Operations Manager
Joseph Harris

Jay joined the Tax Collector’s Office in June 2019. Jay provides leadership in the Call Center which includes the processing and/or collection of funds for motor vehicle title and registrations, property taxes, county local business taxes, driver license renewals and hunting and fishing licenses. Before joining the Tax Collector’s Office, Jay was a Project Manager for Call Center Operations in support of Verizon and MCI. Before that Jay served in the United States Air Force for 22 years.

Email: [email protected]| Telephone: (863)534-4746 Extn: 4743


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Technical Processing Manager
Chelsea Allen

Chelsea joined the Tax Collector's Office in June 2019. Chelsea provides leadership in the Technical Processing Department which includes the processing of customer payments received by the Tax Collector's Office via mail and online services. Chelsea also oversees customer mail operations, email service operations, utility payments processing, office supply inventories, as well as the transport of items between offices. Previously, Chelsea managed repair operations in the Telecom industry. Chelsea received her Associate degree from Polk State College and her Bachelor degree from Southeastern University.

Email: [email protected]| Telephone: (863)534-4746 Extn: 5705


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Public Engagement Specialist
Margarita Alfaro

Margarita joined the Tax Collector’s Office in April 2019. Margarita provides leadership in public engagement, which includes managing community relations and outreach programs, communications, marketing, public relations and social media activities. Before joining the Tax Collector’s office, Margarita was the Marketing Director for NuJak Companies, a commercial construction firm in Lakeland, FL. Prior to that, Margarita worked at the Central Florida Development Council, a public-private partnership with the Polk County Board of County Commissioners (BoCC) as the Sr. Research & Marketing Manager for economic development. Margarita has served on the marketing committees for Enterprise Florida and the Tampa Bay Partnership, served as Social Media chair for the Dick Pope/Polk County Chapter of the Florida Public Relations Association (FPRA), the Polk Academies Advisory Board, and Southeastern University’s FORUM planning committee. Margarita has a Master’s in Business Administration (MBA) with specializations in Advanced Marketing, Government & Business, International Business, and Management and a Bachelor of Science degree in Marketing, both from the University of South Florida. Margarita is a graduate of the Leadership Lakeland program, Class XXXV, and currently serves on the board for the Leadership Lakeland Alumni Association.

Email: [email protected]| Telephone: (863)534-4738

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Our Mission

"We are working to earn the public's trust and confidence by providing the best in customer service, assured quality and the efficient use of public funds."

Our Vision

"To treat our customers with such professionalism and concern that we change their perception of government."

Shared Values

Integrity
Innovation
Accountability
Compassion
Teamwork

Focus Points

Customer Service
Employee Well-Being
Efficiency
Accountability
Leadership