JOB
SUMMARY:
The Director of
Information Technology will provide technology vision and
leadership for technology initiatives within the Tax
Collector’s Office (TCO). The Director of IT will lead the
TCO in planning and implementing enterprise information systems to
support TCO operations and achieve more effective and cost
beneficial enterprise-wide IT operations. Additionally, the
Director of Information Technology:
·
Provides strategic and tactical planning,
development, evaluation, and coordination of the information and
technology systems for the Tax Collector’s network.
·
Facilitates communication between
staff, management, vendors, and other technology resources within
the organization.
·
Oversees the back office computer
operations of the TCO, including local area networks and wide-area
networks.
·
Responsible
for the management of multiple information and communications
systems and projects, including voice, data, imaging, payment
processing and office automation.
·
Designs, implements, and evaluates
the systems that support end users in the productive use of
computer hardware and software.
·
Oversees and evaluates system
security and disaster recovery procedures.
QUALIFICATIONS:
Minimum of a
Bachelor’s degree from a four-year college or University; or
ten years related experience and or training or equivalent
combination of education and experience. Experience must
include five years experience with direct management of a major IT
operation. Significant experience in banking or
collections setting is desirable, specifically in technology and
information systems planning to support business goals.
Experience should also include exposure to both shared and
outsourced solutions, as well as support of in-house information
and communication systems in a multi-site client-server
environment. The ideal candidate will also have:
·
Ability to analyze and resolve
complex issues, both logical and interpersonal.
·
General knowledge of business
processes and their interrelationship gained through three or more
years of related experience.
·
Effective verbal and written
communications skills and effective presentation skills.
·
Self-motivator, independent,
cooperative, flexible, creative.
·
Familiarity with desktop, laptop,
handheld, and server computer hardware.
·
Familiarity with local and wide area
network design, implementation, and operation.
·
Familiarity with server and
workstation operating systems.
·
Knowledge of various office
productivity software programs such as word processing, databases,
spreadsheet programs, and communications software.
·
Familiarity with SQL and Oracle
database systems.
·
Current drivers license and access
to reliable transportation.
Comprehensive
knowledge of:
·
Business
principles and techniques of administration, organization, and
management to include an in-depth understanding of the key business
issues that exist in local government. These include, but are not
limited to, knowledge of strategic and operational planning,
budgeting, personnel administration, federal, state and local laws
and financial and cost analysis.
·
Data
processing methods and procedures, and computer software
systems
·
Business
office operations as it pertains to payment third party
billing
·
Systems
design and development process, including requirements analysis,
feasibility studies, software design, programming, pilot testing,
installation, evaluation and operational management
·
Business
process analysis and redesign
·
Design,
management, and operation of managed IT systems
Proven
skills in:
·
Negotiating
with vendors, contractors, and others
·
Budget
preparation and monitoring
·
Planning
and organizing
·
Management
and leadership
·
Communication
Demonstrated
ability to:
·
Set and
manage priorities
·
Relate to
all levels of the user community
·
Be a team
player that motivates and educates other team members
·
Plan,
implement and support systems in a complex environment
·
Comprehend
complex, technical subjects
·
Translate
technical language to laymen audiences
·
Link and
apply complex technologies to business strategies
RESPONSIBILITIES:
BUDGET/CONTRACTS
2.
Approves,
coordinates and controls all projects related to selection,
acquisition, development and installation of major information
systems. Provides advice on evaluation, selection, implementation
and maintenance of information systems. Evaluates systems to
measure their success.
3.
Reviews
all hardware and software acquisition and maintenance contracts,
soliciting involvement and participation of other management team
members as appropriate.
4.
Develops
and maintains office policies and standards aimed at maximizing
effectiveness and minimizing costs related to implementation and
operation of IT systems.
5.
Develops
and monitors the approved annual operating and capital budgets for
information and technology systems.
6.
Maintains
contact with IT suppliers and maintains knowledge of current
technology, equipment, prices and terms of agreements to minimize
the investment required to meet service levels. Evaluates
alternatives, performs appropriate cost benefit analysis, and
recommends solutions that maximize effectiveness and minimize costs
commensurate with acceptable risks.
7.
Manages
relationships with vendors for sales, service and support of
applicable information systems and technology. Documents system
errors or defects. Serves as the primary contact to software,
hardware and network-related vendors, consultants, and
partners.
8.
Responsible for the technology
vision and planning process that will regularly evaluate existing
technology, information systems, and staffing, research new
solutions and technologies and recommend changes.
9.
Responsible for planning,
development, evaluation, coordination and management of the
information and technology systems. This includes telephones, data
imaging, software systems, and office automation.
10.
Develops and enforces policy and
procedures to ensure the protection of IT assets and the integrity,
security and privacy of information.
11.
Oversees the linkage between
external technology systems (e.g. other government entities,
vendors and etc.) and IT resources; including systems for
electronic data exchange.
12.
Recommend changes to software
applications based on analysis of their impact to all users
requirements.
SYSTEMS
ADMINISTRATION/REPORTING
13.
Promotes
and oversees relationships between the Tax Collector
network’s IT resources and external entities (e.g., other
government offices, vendors, etc.).
14.
Ensures
that all information systems and networks operate according to
internal standards, external accrediting agency standards,
regulatory agencies and legal requirements.
15.
Develops
and maintains the systems architecture, defining standards and
protocols for data exchange, communications, software and
interconnection of Tax Collector network information
systems.
16.
Coordinates
and manages reporting needs and data analysis. Ensures that the
gathering, processing, distribution and use of pertinent
information required by management to make decisions occur in a
timely, accurate and cost effective manner.
17.
Ensures
that software and data systems are capable of accomplishing tax
collection as required by Federal, state and local law.
18.
Develop
and maintain a disaster recovery strategy.
19.
Facilitate
correction of any system failures, serve as a contact point for
technology problems.
20.
Oversee
the development, maintenance, and communication of systems
documentation, policies, and procedures.
SUPERVISION/STAFF
COORDINATION
21.
Select, supervise and evaluate six
IT staff.
22.
Serve as the Polk County Tax
Collector’s representative for the Florida Tax
Collector’s Information Technology Coalition.
23.
Perform other duties as assigned by
the Tax Collector or Chief Deputy.
This position
directly manages and supports an environment of:
21 Servers, over 200 Workstations and more than 100 printers
9 Network subnets with wired, wireless, Fiber and ADSL technologies
Phone, ACD and voicemail systems with over 200 phones
VMWare Virtualized data center services
Enterprise document imaging and retention
Door and Camera Security Systems
Redundant enterprise firewalls and traffic filtering
Multiple websites and registered domains
Enterprise Class Vendor applications for licensing, tax
collection, remittance and payroll
42 Internally Developed Applications in a .Dot Net Environment
Multiple Enterprise SAN Storage Arrays
Microsoft Exchange Email and Calendaring
Smartphone cell phones linked to company Exchange
Enterprise Oracle and SQL Databases
