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| GENERAL INFORMATION |  |
| OUTLINE FOR SUCCESS Beginning in 1997, Joe G. Tedder, Tax Collector, introduced Outline For Success (OFS), a performance and accountability plan for the Tax Collector's Office. The OFS Plan Begins With Our Mission  The Tax Collector's Office is:
The OFS plan seeks to address whether or not the Tax Collector's Office is succeeding in its mission through a variety of key performance measures and evaluations. Today, the Tax Collector's has a number of OFS reports, which are comprised of numerous measurements. Click here to view our annual Public Score Cards! Understanding OFS  An Outline For Success Owner's Manual has been published to communicate to Tax Collector's Office staff the important elements of the OFS program. This document is also provided here so the public can better understand how the Tax Collector's Office is working to succeed.Click here to review the OFS Manual (in PDF)... |Get Adobe Reader| Example Of Performance Measurements An example of OFS measurements can be found in customer comment cards. Customer comment cards are distributed to each Tax Collector's Office location, so customers can report on the type of service they received during their visit. These cards were developed to measure seven distinct areas of customer service. When a customer comes into a Tax Collector's Office location and completes a comment card that information is then recorded, studied and reported to the entire Tax Collector's Office organization. Example Of Benefits The benefits of the OFS plan are also illustrated in the Tax Collector's current mail-in program for vehicle registration renewal transactions. Under OFS, the Tax Collector's Office monitors mail-in activity and has established a performance standard whereby individual customers, who mail-in their completed vehicle registration renewal transactions, can expect to receive their new registrations within 5 to 7 working days. Recognitions
Where We Are Today To be truly successful, performance and accountability plans continue to evolve and adapt to change. Our present OFS reports reflect contstantly evolving performance and accountability measures. For additional information regarding the Tax Collector's OFS program, please contact Martha Roe Burke, Director of Compliance & Taxpayer Affairs, via e-mail at: MarthaRoeBurke@PolkTaxes.com Also, the Tax Collector is available to speak to civic groups or before public forums about our OFS program. |
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The Florida Tax Collectors Association (FTCA) 2012 Certificate of Merit.
The Florida Society of Certified Public Managers (FSCPM) 2009 Askew Award.
The 2006 Efficiency Commission's Final Workbook on the Tax Collector’s Office.
The 2006 Tampa Bay Business Journal's Government Business of the Year Award.
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IMPORTANT DATES AND
PAYMENT DEADLINES |
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