This page uses Javascript. Your browser either doesn't support Javascript or you have it turned off. To see this page properly please use a Javascript enabled browser.


 News Briefs


MOTOR VEHICLE REGISTRATION RENEWALS IN POLK COUNTY JUST GOT EASIER

LAKELAND, Florida – Motor vehicle registration renewals in Polk County just got easier. Since midApril, the Polk County Tax Collector’s (PCTC) offices in Lakeland and Davenport have piloted a soft launch of the new Florida MV Express kiosk program. As of mid-May, the kiosks have been fully operational in both offices. The new kiosks allow Polk County residents to “Skip the Line” to renew their vehicle registrations and allows for immediate renewal and printing of a registration card and license plate sticker. Customers can choose to conduct their transaction in English or Spanish, and only need the PIN from their registration renewal notice or license plate number and date of birth, along with a form of payment and they can be out the door, renewal in hand, in about two minutes.

Currently, the Florida MV Express kiosks are available at these Tax Collector’s Office service centers:

  • Lakeland Office: 916 North Massachusetts Avenue, Lakeland, FL 33801
  • Davenport Office: 2000 Deer Creek Commerce Lane, Davenport, FL 33837

Since the program’s inception, over 2,000 motor vehicle owners have renewed their vehicle registrations in Polk County using the kiosk in either Lakeland or Davenport. Approximately 84% of the transactions have been in English, with 16% conducted in Spanish. Since mid-April, transactions have already exceeded $100,000 with 69% of the payments completed with a credit card and 31% with cash. Month-over-month, transactions have continued an upward trend, with a significant increase in transactions at the end of each month compared to the beginning of the month. In the last three months alone, transactions have increased 39% in May, 67% in June, and 75% in July from Week 1 to Week 4. With an average transaction time of 2:24 minutes, the Lakeland and Davenport offices expect the increase in usage to continue its upward trend as an effective alternative to traditional customer-to-service representative registration renewal transactions.

Tony Camarillo, Executive Director of the RP Funding Center visited the Lakeland service center to renew three vehicle registrations. After using the kiosk he said, “The kiosk was really easy to use. I actually did not realize I was going to get my sticker right away, but it was super easy – just put in the information, then 1-2-3 and your registration tag pops out. If you are in a hurry, it’s a great way to renew!”

“We are excited to bring an additional convenient service option for our customers,” said Joe G. Tedder, Tax Collector for Polk County. “We will always be here to help people and enjoy taking care of customers one on one, but the kiosk will assist in keeping employee cost down and allow for a quick quality service for those that wish to use it.”

For more information, please go to www.polktaxes.com or contact Margarita Alfaro, Public Engagement Specialist at [email protected]

About the Office of Joe G. Tedder, Tax Collector for Polk County, Florida

Joe G. Tedder is elected by the people of Polk County to serve as their Tax Collector. The Office of Tax Collector is provided in Florida’s Constitution to serve in the state’s political subdivisions known as counties. The Tax Collector’s Office for Polk County has service centers in Bartow, Lakeland, Davenport, and Lake Wales. The Tax Collector’s Office serves over 686,000 residents in Polk County, offering services such as: Driver licenses and identification cards; motor vehicle registrations, decals, license plates, titles and disabled person parking placards; real estate and tangible personal property taxes; county local business taxes; tourist development taxes; concealed weapons license applications and renewals; and, other services.

MotorVehicle




To access Tax Collector's News for 2014 to present, click here

To access Tax Collector's News for 2013 and earlier, click here