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TAX COLLECTOR’S OFFICE - CURRENT OPERATIONAL STATUS

UPDATE: Tuesday, July 14, 2020 | 1:25 PM

ATTENTION: Due to the recent computer service outage, as well as the COVID-19 situation, we expect longer than normal wait times for recently restored services. Also, we are only serving Polk County residents at this time.

PLEASE NOTE: Those who have a current scheduled appointment should be served. Additionally, we will do our best to assist those who had appointments cancelled or who have an expired license, or those who have a license about to expire, at our available service center locations. Also, at this time, our office is encouraging customers who do not have an immediate need for a service center transaction to plan to visit us at a future date.

PolkTaxes.com IS NOW ABLE TO:

  • Schedule customer appointments for available locations.
  • Conduct regular online vehicle registration renewals and payments.
  • Conduct Express PICKUP vehicle registration renewals and payments.
  • Allow customers to search, view, and pay property taxes.
  • Allow access to original county local business tax applications and instructions.

THE LAKELAND SERVICE CENTER is now able to conduct transactions involving driver licenses and ID cards, vehicle registrations and titles (limited fast titles), property tax payments, and concealed weapons licenses during regular business hours. Additionally, the lobby self-serve kiosk machine is now available for regular vehicle registration renewal transactions during regular business hours.

THE BARTOW SERVICE CENTER is now able to conduct transactions involving driver licenses, vehicle registrations and titles (limited fast titles), and property tax payments during regular business hours. Note: General knowledge written exams and commercial driver license (CDL) exams not provided at the Bartow location.

THE DAVENPORT (NORTH RIDGE) SERVICE CENTER is now able to conduct transactions involving driver licenses and ID cards, vehicle registrations and titles (limited fast titles), and property tax payments during regular business hours. Additionally, the lobby self-serve kiosk machine is now available for regular vehicle registration renewal transactions during regular business hours.

THE LAKE WALES SERVICE CENTER is now able to conduct transactions involving driver licenses and ID cards, vehicle registrations and titles (limited fast titles), property tax payments, and concealed weapons licenses during regular business hours.

THE WINTER HAVEN “AMERICAN LEGION” TAG AGENCY is closed. It is anticipated they will reopen on Monday, July 27. For more information, please click here to refer to our COVID-19 response page.

THE CALL CENTER is now able to take customer telephone calls during regular business hours.Note: Due to the recent COVID-19 shut down and the recent computer service outage, call volume has been extremely high. Customers may experience busy signals and longer than normal call wait times.

MAIL PROCESSING SERVICES have resumed. Mail is now being processed and customers can expect to have their transactions fulfilled soon.

PUBLIX self-serve kiosk machines for regular vehicle registration renewal transactions are available at the Oakbridge and Grove Park locations in Lakeland.

SYSTEM OUTAGE RESPONSE BRIEF: On June 23rd, the Tax Collector's Office began experiencing technical difficulties, resulting in a disruption to certain computer systems. We are continuing to work diligently to further investigate the source of this disruption, confirm its impact on our systems, and to restore full functionality to our systems.

LOCAL LAW ENFORCEMENT INFORMATION:The Tax Collector’s Office has communicated with the Sheriff’s Office regarding this service interruption event. It is our understanding, at this time, due to the COVID-19 situation and due to this event, local law enforcement is generally avoiding issuing citations on driver license or vehicle registration expirations, during the affected periods, unless the driver or motor vehicle owner has other outstanding issues.

We greatly appreciate the continued patience of the people we serve and hope to soon resume full operational capabilities.