Martha joined the Tax Collector's Office in March 2005. Martha provides leadership in public engagement, which includes making sure the Tax Collector Office has a systematic approach to organizational performance, accountability, and change management initiatives. Martha serves as the organization’s Records Management Liaison Officer and also oversees internal and external communication strategies, including educational outreach and awareness, such as the Kids Tag Art program and Tourist Development Academy events. Before joining the Tax Collector's Office, Martha worked in the agricultural sciences field, serving as Vice President/Director of Processed Marketing for William G. Roe & Company, and, prior to that, owned and managed Ceres 2000, Inc., a commercial plant tissue culture laboratory. Martha also served on the Florida Citrus Commission as Vice Chairman. Martha has a Bachelor of Science degree in Biology from Florida State University. Martha is a Certified Florida Collector's Assistant (CFCA), Certified Public Records Management Liaison Officer (CPRMLO), Certified Public Manager (CPM), and a Senior Examiner with the Florida Sterling Council.

Julie joined the Tax Collector's Office in September 1997. Julie provides leadership in the Bartow Service Center which includes the processing and collection of funds for motor vehicle title and registration transactions, property taxes, county local business taxes,driving licensings, and hunting and fishing licensing. Previously Julie served as the Assistant Manager in the Lakeland office. Julie is a Certified Florida Collector Assistant (CFCA) and Certified Public Manager (CPM).

Sherry joined the Tax Collector's Office in February 1999. Sherry provides leadership in the Lake Wales Service Center which includes the processing and collection of funds for motor vehicle title and registration transactions, property taxes, county local business taxes, driver licensing, and hunting and fishing licensing. Previously, Sherry served as the Manager in the Lakeland Service Center and before that, as Manager in the Bartow Service Center. Sherry is a graduate of Dale Carnegie Training, is a Certified Florida Collector Assistant (CFCA), and Certified Public Manager (CPM).

Tracy joined the Tax Collector's Office in January of 2000. Tracy provides leadership in the Lakeland Service Center which includes the processing and collection of funds for motor vehicle title and registration transactions, property taxes,driver licensing, county local business taxes, driver licensing and hunting and fishing licensing. Previously, Tracy served as the manager of the Lake Wales Service Center,and before that, she served as the Assistant Manager in the Lakeland Service Center and a Supervisor in the Bartow Service Center. Tracy is a Certified Florida Collector Assistant (CFCA), and is a Certified Public Supervisor (CPS), is actively pursuing Certified Public Manager (CPM) endorsement.

Gail joined the Tax Collector's Office in August 1994. Gail provides leadership in the Haines North Ridge Center which includes the processing and collection of funds for motor vehicle title and registration transactions, property taxes, county local business taxes,driving licensing, and hunting and fishing licensing. Gail also oversees hunting and fishing licensing administration for the Tax Collector's Office. Previously, Gail served as the Assistant Manager in the North Ridge office. Gail is a Certified Florida Collector Assistant (CFCA) and a Certified Public Manager (CPM).

Margaret joined the Tax Collector's Office in June 1977. Margaret assists in providing leadership for the Tax Programs Department which includes the administration and collection of current and delinquent ad valorem real estate property taxes and non-ad valorem assessments, as well as installments, partial payments, deferrals, tax certificates, and tax deed applications. Margaret provides additional oversight in the administration and collection of current tangible personal property taxes, county local business taxes and tourist development taxes. Margaret also serves as liaison to the Property Appraiser's Office. Prior to early 2010, Margaret served in various roles involving property tax administration through early 2010, including Supervisor and Staff Member. Margaret is a Certified Florida Collector Assistant (CFCA), and Certified Public Manager (CPM).

Chris joined the Tax Collector's Office in November 1999. Chris provides leadership in the Information Technologies Support Services Department for local and wide-area networks, communication systems, system security, and disaster recovery. Chris also oversees network administration and desktop support staff, as well as all networking and hardware projects, and is involved in the development of Department budgeting. Chris has a Comp TIA A+ Certification, Lefthand San Certification, and is a Certified Public Manager (CPM).

Tim joined the Tax Collector's Office in May 2005.Tim provides leadership in the Information Technologies Application Development Department.Tim oversees the application development, and support staff responsible for analysis, design, development and database administration. Tim also leads testing and implementation of business applications software, both in-house developed and vendor supported. Before joining the Tax Collector’s Office, Tim was a programmer for Florida Distillers, and before that, Tim served in the United States Marine Corps. Tim has a Bachelor’s of Science from Everest University and is a Certified Public Manager (CPM).

Brandi joined the Tax Collector’s Office in August 2015. Brandi provides leadership in Project Management which includes portfolio management, budget management, resource management and coordination, vendor management, and process improvement for the organization’s IT, operational and strategic projects. Before joining the Tax Collector’s Office, Brandi was a Project Manager for Unify Inc. in their Operations and Managed Services Divisions. She has a Bachelor of Arts degree from the University of Central Florida, is a Project Management Institute certified Project Management Professional (PMI-PMP), and holds an Information Technology Infrastructure Library (ITIL) certification.

Lori joined the Tax Collector's Office in July 1999. Lori currently serves as the Tax Operations Manager. Lori provides leadership for the Tax Operations which includes tax roll conversion, 1099 processing to IRS, installment roll, delinquent roll, tangible roll, and business tax processing, advertising files, and tourist development operational processes. Lori also works closely with Information Technologies and serves as the Subject Matter Expert and Lead Support on systems deployed in the tax and technical processing areas. She began her career in the Bartow Service Center and transitioned into the Tax Department. Before joining the Tax Collector’s Office, Lori served in the United States Navy. Lori is a Certified Public Manager (CPM) and is currently pursuing her degree in Business Administration from Polk State College.

Amber Davis joined the Tax Collector’s office in August 2010. Amber currently serves as the Service Center Operations Manager where she provides leadership in the areas of service center business day to day readiness and change management initiatives (development and implementation). She began her career at the Tax Collector’s office as a Customer Service Specialist. From there, she transitioned into our Knowledge Management Department serving as the trainer for vehicle registration services, as well as, business taxes. In March of 2018, she was promoted to Service Center Operations Specialist. Amber is a Certified Public Manager (CPM) and is currently pursuing her Bachelor of Science Degree from Polk State College with a concentration in Public Administration.

Katelyn joined the Tax Collector's Office in November 2011. Katelyn provides leadership in the Finance & Accounting Department which processes records and distributes revenue collected on behalf of other entities to appropriate taxing authorities, prepares and files annual financial reports, monitors funds received to ensure that they are collected in accordance with Florida Statutes and applicable state departmental regulations, policies and procedures, as well as county ordinances, and coordinates banking activities, including the electronic transfer of funds and the investment of surplus funds. Prior to early 2019, Katelyn served in various roles in the Finance department, including Senior Accountant and Accountant. Katelyn has a Bachelor of Science degree in Accounting from the University of South Florida. Katelyn is also a Certified Public Manager (CPM).

Jay joined the Tax Collector’s Office in June 2019. Jay provides leadership in the Call Center which includes the processing and/or collection of funds for motor vehicle title and registrations, property taxes, county local business taxes, driver license renewals and hunting and fishing licenses. Before joining the Tax Collector’s Office, Jay was a Project Manager for Call Center Operations in support of Verizon and MCI. Before that Jay served in the United States Air Force for 22 years.

Chelsea joined the Tax Collector's Office in June 2019. Chelsea provides leadership in the Technical Processing Department which includes the processing of customer payments received by the Tax Collector's Office via mail and online services. Chelsea also oversees customer mail operations, email service operations, utility payments processing, office supply inventories, as well as the transport of items between offices. Previously, Chelsea managed repair operations in the Telecom industry. Chelsea received her Associate degree from Polk State College and her Bachelor degree from Southeastern University.

Margarita joined the Tax Collector’s Office in April 2019. Margarita provides leadership in public engagement, which includes managing community relations and outreach programs, communications, marketing, public relations and social media activities. Before joining the Tax Collector’s office, Margarita was the Marketing Director for NuJak Companies, a commercial construction firm in Lakeland, FL. Prior to that, Margarita worked at the Central Florida Development Council, a public-private partnership with the Polk County Board of County Commissioners (BoCC) as the Sr. Research & Marketing Manager for economic development. Margarita has served on the marketing committees for Enterprise Florida and the Tampa Bay Partnership, served as Social Media chair for the Dick Pope/Polk County Chapter of the Florida Public Relations Association (FPRA), the Polk Academies Advisory Board, and Southeastern University’s FORUM planning committee. Margarita has a Master’s in Business Administration (MBA) with specializations in Advanced Marketing, Government & Business, International Business, and Management and a Bachelor of Science degree in Marketing, both from the University of South Florida. Margarita is a graduate of the Leadership Lakeland program, Class XXXV, and currently serves on the board for the Leadership Lakeland Alumni Association.