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Following social distancing protocols, including limited facility entry and encouraging masks, all Service Centers are now operational. Driver licenses, ID's, road or written tests, and concealed weapon license services are generally conducted by APPOINTMENT ONLY. Longer wait times are anticipated. Avoid the wait, get your vehicle registrations today by using Express PICKUP! Service hours /locations posted below.

For current updates on the restoration of services, service center locations, appointments, and more, click here.

For information regarding the notice published in The Ledger July 15,2020 click here.

For information related to the Coronavirus (COVID-19) situation, including walk-in protocols, deadline extensions, and more, Click Here.


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Attention: Appointments are now required for all Driver License and I.D. Card services conducted in Polk County. To make an appointment, click on the Schedule An Appointment button.


Kiosks - For location information click here.

 Service Center Wait Times

Wait Time Information Currently Unavailable
Due to building capacity and social distancing measures, longer wait times are anticipated. We apologize for any inconvience this may cause.

 Service Cut Off Times

Before Visting Our Office Please Note The Following Service Cut Off Times
Commercial Drivers License - 3:30pm
Regular Drivers License - 4pm
All other services - 5pm

 Office Hours And Locations

Hours of Operation
Excluding observed holidays:
  • Monday – Friday, 8:30 AM to 5 PM

 2020 Observed Holiday Closings

Observed Holiday Closing
January 1st (Wednesday) - New Year's Day
January 20th (Monday) - Martin Luther King, Jr. Day
May 23rd – May 25th (Memorial Day Weekend) - Memorial Day
July 3rd (Friday) - Independence Day
September 7th (Monday) - Labor Day
November 11th (Wednesday) - Veteran's Day
November 26th & 27th (Thursday & Friday) - Thanksgiving
December 24th & 25th (Thursday & Friday) - Christmas