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We are currently experiencing heavy customer walk-in traffic at our Service Centers. When possible use our online services, including Express Pickup!

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Appointment Services!

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Attention: Appointments are now required for all Driver License, I.D. Card, and Concealed Weapons services conducted in Polk County. To make an appointment, click on the Schedule An Appointment button.


Kiosks - For location information click here.

 Service Center Wait Times

Wait Time Information Currently Unavailable
Due to building capacity and social distancing measures, longer wait times are anticipated. We apologize for any inconvience this may cause.

 Service Cut Off Times

Before Visting Our Office Please Note The Following Service Cut Off Times
Commercial Drivers License - 3:30pm
Regular Drivers License - 4pm
All other services - 5pm

 Office Hours And Locations

Hours of Operation
Excluding observed holidays:
  • Monday – Friday, 8:30 AM to 5 PM

 2021 Observed Holiday Closings

Observed Holiday Closing
January 1st (Friday) - New Year's Day
January 18th (Monday) - Martin Luther King, Jr. Day
April 2nd (Friday) - Good Friday
May 31st (Monday) - Memorial Day
July 5th (Monday) - Independence Day
September 6th (Monday) - Labor Day
November 11th (Thursday) - Veteran's Day
November 25th & 26th (Thursday & Friday) - Thanksgiving
December 23rd & 24th (Thursday & Friday) - Christmas
December 31st (Friday) - New Year's Day

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