ADA Information

Americans with Disabilities Act Information at the Tax Collector’s Office for Polk County, Florida

Persons with disabilities needing a special accommodation to conduct a transaction, or an interpreter to assist in conducting a transaction, which is provided by the Tax Collector’s Office, should telephone our ADA Coordinator at 863-534-4738 for assistance (at least two business days before visiting our office).

The Tax Collector’s Office is committed to making its electronic offerings and information technologies accessible to the widest possible audience, including individuals with disabilities. The Tax Collector’s Office regularly monitors its website offerings to help ensure we meet applicable requirements.

The Tax Collector’s Office is committed to the goal of providing the universal accessibility of information contained on its website. The design of the site is optimized to ensure broad readability and usability, which include accessibility criteria and features for people with disabilities, so they may be able to see, understand, navigate, interact, and contribute effectively.

Additionally, we welcome user feedback on the accessibility of the official website of the Tax Collector’s Office, polktaxes.com. Please use one of the following contact methods to let us know if you encounter any accessibility barriers:

  • Phone: 863-534-4738
  • Email using the Contact Us email form, just click here.
  • Mailing address: Margarita Alfaro, ADA Coordinator, PO Box 1189, Bartow, FL 33831-1189

To enable us to respond in a manner that will be of most help to you, please indicate:

  • The nature of the accessibility issue, including the web address of where any issue may be occurring
  • How we can best communicate with you, including your full contact information, so we can reach you if additional information is required

Please note: Under Florida law, email addresses are public record. Do not send an email to our office if you do not wish to have your email address released in response to a public records request. Instead, please contact us by phone or in writing.

While every effort will be made, it is understood that creating accessible formats for some documentation and graphical renderings maintained by the Tax Collector’s Office may be technologically unfeasible, impractical, or creates an undue hardship to the operations of the Tax Collector’s Office.

Links to external, or third-party websites, are provided solely for visitors’ convenience. Following links to other sites is done so at your own risk and the owners of this website accept no liability for any linked sites or their content. Any link from our site to an external website does not imply that we endorse or accept any responsibility for its use. It is important for users to take necessary precautions, especially to ensure appropriate safety from viruses, worms, trojans, and other potentially destructive items. Users should review the privacy policies of external websites and other terms of use to learn more about what, why, and how they collect and use any personally identifiable information.

Some existing content may not be in compliance, and some content may meet only the minimum required compliance standards. This will be resolved as we continue to update our existing website offerings and undertake efforts to monitor and maintain acceptable compliance levels. However, this may not include third party software/tools, widgets, Add-ins, APIs, etc. which the Tax Collector’s Office does not maintain or control.

A grievance procedure is available to resolve complaints.

Tax Collector for Polk County Grievance Procedure | Americans with Disabilities Act (Title II)

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the Tax Collector for Polk County. The TCPC’s Personnel Policy governs employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request.

Review by ADA Coordinator

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

  • Margarita Alfaro, ADA Coordinator
  • Phone: 863-534-4738
  • Email using the Contact Us email form, just click here.
  • Mailing Address: Margarita Alfaro, ADA Coordinator, PO Box 1189, Bartow, FL 33831-1189

Within 20 calendar days after receipt of the complaint, the ADA Coordinator or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 20 calendar days of the meeting, the ADA Coordinator or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the Tax Collector’s Office and offer options for substantive resolution of the complaint.

If the response by the ADA Coordinator or her designee does not satisfactorily resolve the issue, the complainant and/or her designee may appeal the decision within 20 calendar days after receipt of the response to the Chief Administrative Officer or her designee.

Within 20 calendar days after receipt of the appeal, the Chief Administrative Officer or his/her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 20 calendar days after the meeting, the Chief Administrative Officer, or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Margarita Alfaro or her designee, appeals to the Chief Administrative Officer, or his/her designee, and responses from these two offices will be retained by the Tax Collector for Polk County for at least three years.

This procedure may be amended by the Chief Administrative Officer in writing at any time.